The need and benefits of call recording/logging and CRM solutions are growing exponentially. Most organizations that have call recording/logging and other CRM and call center solutions are generally larger, extremely well capitalized organizations. The smaller organizations have the same needs for these call recording solutions but do not have them because one to two thousand dollars per channel is unaffordable. FireRock's management team (Gene Silvers) recognized this fact as he was founder and CEO of Voice Print International. He said, "Let's manufacture a system that will utilize the clients existing windows infrastructure and their present IT department for installation and service. Our costs will be 20-50% lower than our competition." FireRock Technologies consists only of software, a small connection device to the telephone unit and the USB port of the users PC. This affordable solution can be installed by FireRock, it's resellers or your own IT department. It is a simple to install as a desktop printer associated with your PC. The other advantages are the simplicities of repair. If one channel is not recording because of a defect in FireRock's software or connection all the rest of the channels continue to work properly. Your IT manager will have a spare unit that he or she can replace in a matter of seconds. Since all we are, once a recording is made, is a windows file, and your windows PC is being maintained by your own IT department, maintaining the system requires no special expertise. Compare this to our competitors that have proprietary voice cards and dedicated hardware that bind you to their service department that may not be available to you locally.

Our call recording technology together with our worldwide established partners is way ahead of the competition. Here are just a few of our advantages.

Cost Effective Modular Software and Hardware
Our unique USB Recorder technology allows you to purchase just as many channels as you need and expand as your company and needs expand. Our modular approach and low cost per channel allow us to offer you the best value, fully digital, fully professional Call Recording solution in the industry!

Designed for Simple Implementation and Maintenance
FireRock's unique USB Recording telephone to computer technology delivers 100% reliable station-side recording. USB connectivity simplifies the installation and maintenance of your Recording Solution. No special CTI links are required to capture the information required. Firerock's hardware technology simply connects to the wiring of each extension of your phone system in the communications room or at each telephone desktop. Ongoing maintenance is simplified and FireRock Technologies' software upgrades policy combined with Station-side connectivity ensures that if you change your Network Services, add VOIP circuits between office locations or implement other phone system upgrades, your Call Recording solution remains current, compatible and fully functional.

Record ALL your Calls
Station-side connectivity records ALL calls to each extension you choose to connect. This includes internal calls, inter-office calls via private lines or VOIP connections and non-ACD calls. Unlike trunk-side recording systems, FR Reporter provides your Supervisors with a true representation of daily activity for each agent.

Recall Selected Calls
FireRock Systems' Supervisor applications allow you to determine which calls need review. You can quickly search by agent name, time/date, number dialed, duration and many other parameters. Supervisors can play recordings, add comments and email or export recordings to other users. Additionally, all agents can be given access to certain recordings using FR Desktop Recording Software at no extra cost.

Reports As Needed
If your Supervisors need sophisticated reports on agent activity, FireRock Systems offers add-on modules to deliver the information you need in the graphical or tabular format you require. Supervisors can view in real time on-screen or export in a variety of standard formats for insertion into your business reports.

Agent Grading
FireRock Systems' optional Agent Grading module (FR Reporter Pro) allows your Supervisors to accurately evaluate agent calls using your programmed parameters. Agent Grading uses sophisticated weighting techniques to score and help improve your agents performance.