We are a fully featured Digital Call Recording & Logging System scalable from one channel to hundreds. Our system integrates with your existing computer network.

Using is Believing


Don't take our word for it! Call our clients some who have added on to their systems or replaced their legacy systems with FireRock's affordable system. Lets us Demo our Digital Phone Call Recording and Logging System via the Internet. We offer a 45 day money back guarantee.

FR Reporter Pro

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FR Reporter Pro is our 'top of the range' package in the line of three advanced applications that are designed to deliver the tools and functionality you need now and in the future. All three are built on the robust Microsoft .net framework and designed to manipulate large volumes of recordings. It's a workhorse that delivers truly feature rich productivity tools in a familiar, ergonomic and easy to use MS Office style interface.  

As the high-end package, FR Reporter Pro takes all of the FR Reporter features and adds our Call Grading agent Assessment module.

Call Score Module

The Call Score Module allows a Supervisor to ‘grade’ an Agent’s performance during a sample of calls. The Scoring forms are customized by the supervisor and can be backed up and shared across a network.

Call Score uses sophisticated weighting criteria to ensure that emphasis is placed on the areas most critical to your business. Questions can be scale or yes/no in nature, if a question if not applicable to the sample conversation, the weight provided that question is then redistributed to the others to ensure fair scoring.

Calls are Graded and combined to measure an agents performance over time as well as compare to others in the group with simple, easy to read graphs and charts.



Call Recording | Call Logging | Telephone Recording | Digital Voice Logging | Digital Voice Recording | Digital Recording | USB Extension Recorder | Call Monitoring | Call Center Monitoring | Phone Monitoring | Call Center Optimization | Call Center Reporting | Call Center Training | Performance Management | Analyzing Call Center Performance | VoIP Recording

FireRock System's unique digital/analog telephone to computer technology, delivers a 100% reliable Digital Phone Recording System. USB connectivity simplifies the installation and maintenance of your Call Recording and Archiving System. No special Expensive CTI links, or proprietary boards are required, to capture the information needed. FR Digital Voice Logger or FR Universal Adapter 2.0 simply connects to the wiring of each extension of your phone system in the communications room or at each telephone desktop. Ongoing maintenance is simplified with FireRock Technologies optional software upgrade policy. We have an inexpensive service policy, which offers you the ability to get free telephone support and free hardware upgrades after the one year warranty even if you change telephone systems. For example, if you have a Nortel telephone system with Firerock's Nortel firmware and you upgrade your system to an Avaya, Toshiba, Inter-Tel, Siemens or others; Firerock will at no additional charge upgrade your FR Digital Voice Logger to be compatible with your new system.The more expensive competition using proprietary voice boards cannot say the same.