We are a fully featured Digital Call Recording & Logging System scalable from one channel to hundreds. Our system integrates with your existing computer network.

Using is Believing


Don't take our word for it! Call our clients some who have added on to their systems or replaced their legacy systems with FireRock's affordable system. Lets us Demo our Digital Phone Call Recording and Logging System via the Internet. We offer a 45 day money back guarantee.

The advanced archiving utility for FR Software

 

FR Call Archiver is an optional but important module in FireRocks’s range of Digital Call Recording solutions.

FR Call Archiver and the suite of applications deliver everything a professional supervisor power user requires and operates on your recordings wherever they are on your network (they are also independent of the hardware recorder platform you have chosen). FR Call Archiver operates on recordings from:

  • Multiple Desktop Analog units (Universal Adapters)
  • Multiple Desktop Digital units (Digi 01’s)
  • BackOffice Analog (Analog 02,04 & 08)
  • BackOffice Digital (Digi 04 & 16)
  • Our single-user stand alone Secure Digital Telephone Call Recorder (SD Recorder).

FR Call Archiver is built on the robust Microsoft .net framework and can manipulate large volumes of recordings, it’s a workhorse that delivers feature rich productivity tools in a familiar, ergonomic and easy to use MS Office style interface.

FR Call Archiver provides advanced archiving options for important call data. Archiving becomes a simple process whether on-demand or scheduled on a regular basis. It’s possible to archive call contents yet leave the basic call information on the supervisor package to aid rapid search and retrieval in the future.

Archived calls are flagged and notes can be added to allow the supervisor to easily find the archive media (such as number and location of the storage media).

 



Call Recording | Call Logging | Telephone Recording | Digital Voice Logging | Digital Voice Recording | Digital Recording | USB Extension Recorder | Call Monitoring | Call Center Monitoring | Phone Monitoring | Call Center Optimization | Call Center Reporting | Call Center Training | Performance Management | Analyzing Call Center Performance | VoIP Recording

FireRock System's unique digital/analog telephone to computer technology, delivers a 100% reliable Digital Phone Recording System. USB connectivity simplifies the installation and maintenance of your Call Recording and Archiving System. No special Expensive CTI links, or proprietary boards are required, to capture the information needed. FR Digital Voice Logger or FR Universal Adapter 2.0 simply connects to the wiring of each extension of your phone system in the communications room or at each telephone desktop. Ongoing maintenance is simplified with FireRock Technologies optional software upgrade policy. We have an inexpensive service policy, which offers you the ability to get free telephone support and free hardware upgrades after the one year warranty even if you change telephone systems. For example, if you have a Nortel telephone system with Firerock's Nortel firmware and you upgrade your system to an Avaya, Toshiba, Inter-Tel, Siemens or others; Firerock will at no additional charge upgrade your FR Digital Voice Logger to be compatible with your new system.The more expensive competition using proprietary voice boards cannot say the same.